Chorus 2.0 – UPDATE: Go live for Peel Locals 1 and 2 delayed

Go-Live for Peel Locals 1 and 2 (Chorus 2.0) is now 12th of April

I am writing to let you know of a recent update with go-live of Phase 1 of Chorus 2.0 in Peel. After consultation with staff involved in Phase 1, the decision has been made to defer the date of go-live. There are several reasons for this decision which I will outline below. The revised go-live for Peel Chorus 2.0 is now the 12th of April (it was previously 15th of March).

Ultimately it was felt the project had not made enough progress on customer engagement, so more time was required, hence the revised date. It has been known from the experience in the North Hubs project that customer engagement is a critical ingredient of a successful transition, so much so that the number one principle of the project has been “don’t stuff customers around”.

The ideal delay would have been 2 weeks, however not all of the partners helping Chorus deliver 2.0 were able to accommodate, so 4 weeks was the earliest adjustment to go-live possible. Given the slightly extended delay, the project team are also working to deliver additional value for these first Chorus 2.0 locals.

It is pleasing to note, while the bulk of the change will be delayed, Peel 3 (the “local” south of Falcon) will be transitioning to the new Chorus 2.0 model on the original date. This is possible, as it is a smaller local and the customers are already appropriately engaged in the change. We are really excited to support this first step and learn from it in advance of the full phase one implementation. Thanks to Angela Johns and team for making this first important move.

As part of the change to the start date, we will also be shifting training for affected staff and also contacting customers to let them know about the changes. Most of these changes will start to be visible from next week. You may have a role to play to help with this communication. If that is the case we will let you know ASAP.

If you have any questions or comments, please email 2.0@chorus.org.au.

Dan Minchin

Categorised in: Chorus 2.0

This post was written by Maddie Bull