Customer Communications – April 2021

Peel Central (Peel 2) Customer Letter

A letter has been posted to all customers in Peel Central to invite them to use the Hayylo customer app. This is an exciting opportunity for customers to have greater access to information on the services they receive, without the need to call the main Chorus line. Please note use of the Hayylo customer app is entirely voluntary.

Click here to view the Invitation Letter and click here for the Hayylo User Guide for customers

Here’s some key information to help with any conversations you have with customers over the coming weeks:
If the customer received a letter about Hayylo:

• Using the customer Hayylo app is completely voluntary
• We encourage customers to speak to their family/carer/advocate about the app when deciding whether they would like to use it
• Customers will have received a letter if they live within Peel Central, inclusive of the following suburbs: Dudley Park, Erskine, Halls Head, Mandurah, Mandurah DC, Mandurah East, Mandurah North, Silver Sands

What next?

• Customers in Peel Central (Peel 2) will receive a text message inviting them to download the Hayylo app on Tuesday April 20^th
• If they would like to use the app, their Support Worker can help them get started or they can speak to someone in Peel Central for assistance
• If they do not wish to use the Hayylo app, they do not need to do anything

For any further questions:

• Reach out to Craig Hanlen (Local Lead)

Peel South (Peel 3) Customer Letter

A letter has also been posted to all customers in Peel South (Peel 3) to introduce them to their new team and set the tone for a new way of working.

Click here to view the Customer Newsletter

Customers will have received a letter if they live within Peel South, inclusive of the following suburbs: Falcon, Wannanup, Bouvard, Clifton, Dawesville, Herron, Dwellingup, Teesdale, Lake Clifton, Waroona

For further questions reach out to Angela Johns (Local Lead), Pauline Posch (Planner), or Jacqueline Webb (Customer Advocate)

Categorised in: Chorus 2.0

This post was written by Maddie Bull