Chorus 2.0 Update – 25 March 2021

Here’s an update on what’s been happening in each of the Peel Locals and what it’s been like for people to move towards a new way of working.

Peel North (Peel 1) – Go Live 12 April

An update from Local Lead, Lisa Quigley:

​Challenges – there’s been a few setbacks with rosters this week due to changes in staffing. We hope to get them organised by Friday and then start contacting customers to let them know of any changes. ​The team will be working together to make calls to customers where they have the ability to help.

Wins – we’ve been able to identify recruitment needs for the Local and are looking forward to bringing on some new staff members. ​

Kylie Bridge has returned from leave and is looking forward to working within our Local team. In addition Wendy York, Matthew Johansen, Erin Cronin, and Liz Lee have been helping with ad hoc support while continuing to do their own roles. ​

“I have been overwhelmed by the number of people who have leant in and provided support and a laugh over the past couple of weeks. Clancy Jones has been a great support and is always available.” Lisa.

Roster Bingo

Peel North (Peel 1) held a workshop on 16 March at Cumberland St. We created our own rosters ready for go live on 12 April by playing Roster Bingo. The type of service and time were called out and staff indicated to the group if they could do that service, and then wrote the service and time on their bingo sheet.​

We also had Q&A at the end where we talked about people’s concern with wages and how training could help workers become multi-skilled. We also discussed that having more than one Support Worker for one customer keeps boundaries.​

“I’m really excited for the changes,” said Support Worker, Patrina Pinchin. “The way I’m looking at it is we’re all walking into a dark room. We don’t know where the light switch is but there is one in there and when we find it and turn it on it’s going to be bright.”

Peel Central (Peel 2) – Go Live 12 April

The Peel Central (Peel 2) team have been going full steam ahead towards go-live. They’ve come together as a team to participate in a Rostering Workshop and Induction to Chorus 2.0 and have started making calls to customers to let them know of any changes to their services.

“I can foresee some people struggle a bit with this change but it’s like learning anything new these things take time. But I think this is the way forward.” – GHM Worker, Shane Harry

Shane takes flight after an induction.

Peel South (Peel 3) – Live Now

We heard stories from Peel South (Peel 3) Translator, Pauline Posch on the Chorus Connect call this morning, on what it’s been like to work in a Local.

Pauline shared thanks for all the people across Chorus who’ve helped out since go live, highlighting that everyone has an important role to play in the success of the Locals.

An introduction to the Peel South (Peel 3) team:

Jacqueline Webb – Customer Consultant (Customer Coordination responsibilities)/Housekeeper

Pauline Posch – Planner(scheduling & customer contact responsibilities)/Translator

Vicky Bunting – Team Mentor (Team Lead support responsibilities)

Angela Johns – Local Lead (whole team support)

Leigh Shaw – Team Member

Kelly Drew – Team Member

Fiona Lamb – Team Member

Gun Jun (John) Lee – Team Member

Nantana Sermsuk – Team Member

Beth Yeomans – Team Member

Categorised in: Chorus 2.0

This post was written by Maddie Bull