Chorus 2.0 Update – 1 April 2021

Peel North (Peel 1) – Go Live 12 April

Despite having a few challenges with technology, Peel North are continuing to progress through the completion of rosters, communication with customers and team building. This week an information session was held for Group Social Support staff at Cumberland Street to talk through what will change for them in Chorus 2.0. This included how they will be organised as a team, who their Cell Leads will be (Denise Garner and Linda Dollery), and goals for the future.

After the information session all staff in Peel North came together for a broader Chorus 2.0 Induction and Q&A session. This provided a great opportunity for In Home and Group Social Support workers to come together and start to get to know each other. The session began with everyone turning to their neighbour and sharing a story about a time they’ve been inspired by a customer. It was clear this was where people held common ground and there was a very lively energy in the room, with people eager to get involved.

We spoke to Liz Lee, who is on a return to work program and is excited by how much she’s learning since being part of the Peel North Local. Liz said, “I feel like I’m accomplishing something and I’m not just a number anymore”. Liz also mentioned her genuine appreciation for the Chorus Scheduling team and the work they do, as she never realised what they were up against when she was working as a Support Worker. Check out what else Liz had to say about her experience so far:

Peel Central (Peel 2) – Go Live 12 April

The Mandurah GHM team has officially moved in to the newly established depot at Mandurah Terrace. One of the Gardeners who has opted in to Peel, Belinda Nuttall, explained that not much has changed in their first week, but she’s looking forward to being able to support customers in a better way by being Local.

Recently a customer called Chorus, a little concerned about what the upcoming changes will mean for her gardening service. The call was passed on to Andy Harold to talk through her concerns and see if we could come to a solution. Here’s what Andy had to say about how the situation unfolded:
“We talked for some time about her requirements in her garden and we both soon realised, that she would more than likely be more suited to a team service or maybe a hybrid of both team and individual.

She was a little worried about not having continuity with her gardeners being rotated… So I invited her to Mandurah Terrace to meet all of the gardeners over afternoon tea.”

“It was a very successful catch up, the customer’s concerns were around inconsistency of different gardeners providing support…. She wants to have a meaningful relationship with Chorus people and wasn’t sure that could be achieved if a number of different gardeners arrived at her home at different times. She gave us good insights into her needs, things she likes to do herself etc.

By the end of our conversation, and after Shane played a tune on the guitar, the customer was completely won over by the whole Team. She has now signed up for a Gardening team rather than an individual and is now very comfortable with the whole team… looking forward to seeing us all.”

Peel South (Peel 3) – Live Now

“On Wednesday we met at the Falcon E-Library for our first team meeting with only two team member’s absent (John who works full time with one customer and Fiona who is a new starter and not yet onboard).

We established our first routine by installing a ‘theme of the week’. This week the theme is a focus on using Solv with everyone committing to log a hazard in the workplace before our next meeting. We identified those that did not know how to use the app and hadn’t done so before. We played the RCD video at the beginning of the meeting and discussed our RCD usage. Furthermore, a team member brought up a situation where a they are carrying heavy equipment up and down two flights of stairs. Another team member advised that in her experience the customer provided equipment on the second level to reduce this risk. It was not thought that this would be a hazard worth reporting but the worker was concerned that this would start to impact her body. The team agreed this was a hazard and worth reporting. The team member will ask the customer to provide equipment for upstairs and the customer consultant will follow up with the customer to ensure it happens.”

Categorised in: Chorus 2.0

This post was written by Maddie Bull